We offer a hassle-free 14-day return policy. You can receive a full refund for any item you purchase from us. Please see our detailed Return Policy located at the bottom of every page under the "Information" section.

Our team consists of highly skilled professionals who meticulously authenticate all timepieces before they are presented to our valued clientele. You can rest assured that every item is certified as authentic, and you will receive a Certificate of Authenticity with your purchase.

If any item you purchase from us is faulty or does not match the product description, we will provide a full refund.

We are happy to resize your watch's bracelet to ensure a perfect fit. Our goal is to provide watches with bracelets that suit most wrist sizes. However, if needed, you can also purchase additional links or have some links removed to achieve a customized fit.

The reasons for purchasing a luxury watch are as diverse as our clientele. While some commemorate special occasions with a timepiece, others are drawn to the exceptional craftsmanship and exclusivity these watches represent. Additionally, some view luxury watches from brands like Rolex, Omega, Audemars Piguet, and Patek Philippe as sound investments. These timepieces tend to retain their value well and, in many cases, appreciate over time.

All of our merchandise is carefully packaged and shipped using FedEx with full insurance to ensure it arrives safely and undamaged.

We offer complimentary next-day delivery on select items ordered before 11:00 AM PST, Monday through Friday.

At On Demand Luxe, we prioritize secure bank wire transfers. However, we also accept all major credit cards and PayPal for your convenience. Wire transfers are a popular option due to the added discount they offer.

We strive to offer pricing as close to wholesale as possible. We stay up-to-date on current market values to ensure fair buy-out prices for our clients. Our commitment to offering top market value is a key factor in our high rate of repeat business.

Our extensive logistical network allows us to source any watch globally within 72 hours. All of our shipments, whether destined for a client or headed back to us after a purchase, are fully insured and delivered directly to our Coconut Grove location.

We conduct a comprehensive market analysis to determine the current trading value of a piece. We then consider various factors such as the year of manufacture, condition, and whether the timepiece includes the complete original set with all documentation.

We actively participate in roughly 120 wholesale watch chats worldwide. By continually monitoring these conversations, we can analyze market values and stay informed about global trends, with a particular focus on Hong Kong, a major hub for watch trading. Due to the 12-hour time difference between Hong Kong and the U.S., keeping pace with the market can sometimes require us to work long hours.

We have implemented several measures to guarantee the authenticity and quality of our timepieces. While challenges can arise when buying pre-owned or secondhand watches, our team has a keen eye for detecting aftermarket parts such as dials, bezels, and bracelets. For more intricate inspections, we consult with our in-house watchmaker for a comprehensive evaluation. New timepieces are primarily acquired through indirect connections with authorized dealers or from our network of trusted suppliers.

We take great pride in our after-sales support, offering comprehensive services including full maintenance and polishing for all our clients. Every watch we sell has been fully serviced before it reaches your hands. Should you encounter any issue after your purchase, we are fully committed to resolving it to.