Domestic Shipping:
On Demand Luxe is pleased to offer complimentary fully insured domestic second-day air shipping on all orders within the United States.
International Shipping:
We offer international shipping to over 60 countries worldwide. Please note that any customs charges, import/export duties, or other fees and taxes applicable to international orders are the sole responsibility of the customer. This includes situations where you refuse the shipment upon delivery. On Demand Luxe is not liable for any additional fees or delays caused by customs.
Order Processing and Shipment Timing:
- In-Stock Items: All watches listed on our website are in stock and ready for immediate shipment. For verified payments received before 4:00 PM Pacific Standard Time (PST), we typically ship the same business day. Orders are shipped Monday through Friday, excluding holidays.
- Special Orders: Watches designated as "Special Order" will ship within 2-5 business days from the order date. These require additional time as they are procured from our supplier specifically to fulfill your request.
Pre-Shipment Inspection:
To ensure your complete satisfaction, each watch undergoes a rigorous inspection process before shipment:
- Verification: The watch is meticulously compared against its website listing to confirm accuracy.
- Packaging: The watch's box and papers are carefully added to the package, ensuring they match the listing description.
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Quality Control: Our expert watchmakers perform a series of tests using state-of-the-art equipment to guarantee:
- Flawless cosmetic condition
- Precise timekeeping
- Water resistance (applicable models)
Shipment and Delivery:
- Secure Packaging: Your order will be thoroughly inspected, securely packed, and shipped via a reputable carrier such as UPS or FedEx.
- Signature Required: A signature is required upon delivery or pick-up for enhanced security.
- Shipment Tracking: Once your order ships, you'll receive a notification with tracking information to monitor its progress.
Sales Tax:
On Demand Luxe is required by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to specific state addresses, in accordance with local regulations.
Please Note:
- It is the customer's responsibility to ensure the watch can be legally imported into the destination country. Regulations may prohibit the importation of items crafted from exotic materials.
- On Demand Luxe has no control over potential delays or denials by customs officials during international shipping. However, we minimize such risks by partnering with reliable international carriers like UPS and FedEx.
We strive to provide a seamless and efficient shipping experience for our valued customers. Should you have any questions regarding our shipping policy, please don't hesitate to contact us.